My Shopify Store is Hacked by My Friend - $6500+ sales affected


Hello Shopify Team


My Account is Hacked by My Friend, He changed my email and backup number so how can I recover my account

$6500+ sales affected by this hack, I don't have customers CSV to complete those orders.

I have money in my PayPal account to fulfill all the orders but I haven't those order details like order numbers and shipping addresses.




Shopify Staff
Shopify Staff
652 50 67

Hi @Addtobucket,


Ted here from Shopify, thanks for reaching out to us!


If your account has been hacked, this would be quite urgent to resolve and I'm unable to take a look at the account directly on a public thread. Please contact our live chat or phone support here for immediate assistance. We will be able to take a look at the account, log everyone out so nobody can access it (for the time being), lock/limit account access and help recover your details. 


If there is anything else I can help you with, please let me know, I'm happy to help.


All the best,

Ted | Social Care @ Shopify
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