Ted here from Shopify, thanks for posting your query!
As you've created a new store, it sounds as though your store might be under review. This is a standard review process for all new accounts so that we can verify everything for security and fraud prevention reasons. Our reviews can take a few business days to complete and we wouldn't be able to speed this process up, however, I will email you privately now to help authenticate the account and look into your query further. Please keep an eye out for my email.