My Shopify store is not loading

Oduah
Excursionist
26 0 5
Please what’s wrong with Shopify servers, mine has refused to load for the past 18 hours now I even tried it on phone and pc it’s not loading.
I’m getting “ this site can’t be reached”
Please what’s wrong 😒😒

Hi , 

Please Provide your store URL please 

Regards

MS Web Designer  | Top Rated Shopify Experts in Singapore
20,000+ Tasks Completed | 1500+ Happy Clients

Want to Improve Shopify Store Speed, Redesign or custom changes, or Small tweaks on store hire me.Try Our Free Shopify App
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JonWright
Shopify Partner
731 107 317

Works for me. Must be a problem your end.

 

Screenshot 2020-01-27 at 18.03.05.jpg

 

 

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Oduah
Excursionist
26 0 5
Yes please what should I do
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Hi It's  working Fine from my end

 

 

screencapture-smartyscollections-myshopify-2020-01-27-23_27_46.png

 

 

I think there are some issues from your browser's 
please clear your browser's cache.

Steps clear your browser's cache for mac  - Safari

  1. Click on the Safari drop-down menu and select Preferences.
  2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
  3. Select the Develop drop-down menu. Click Empty Cache.
  4. Note: You may want to also clear your browser history.

 

In Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

 

MS Web Designer  | Top Rated Shopify Experts in Singapore
20,000+ Tasks Completed | 1500+ Happy Clients

Want to Improve Shopify Store Speed, Redesign or custom changes, or Small tweaks on store hire me.Try Our Free Shopify App
If helpful then please Like and Accept Solution

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JonWright
Shopify Partner
731 107 317

Difficult to say as hard to know what the problem is your side, so you'll have to try and narrow it down:

 

- Clear you cache (although doubt that's the issue)

- Can you get to other websites

- Can you get to it on mobile when not on wi-fi (e.g. just on 4G)

- Are other Shopify websites accessible

- Can you access it via a VPN

- etc.

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Paul_Ola
New Member
4 0 0
I'm currently facing the same problem.

Its been over 24 hours now.
No shopify store loads on both my mobile device and PC💔
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sketchedup20
Tourist
3 0 3

I'm facing the same issue.

For me, my store loads on 4G and not on Wifi. It's been more than 12 hours.

Other shopify stores work fine.

my store is https://sketchedup20.com/

Any resolution for this will be highly appreciated.

 

Chinyere
New Member
1 0 0

same here, its driving me crazy and i plan launching 1sth of july!!!

i can't access the back end

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