My Shopify store is suddenly unavailable

elmoutamassik0
Tourist
5 0 0

My Shopify store is suddenly unavailable after I purchased the Shopify $79 package. It is very very urgent for me, there are lots of tasks on the schedule. I already talked with the chat support on Jun 17, 2021. Also, I don't know why they escalated my case to Shopify's Risk Operations Team, and since then I've not received any feedback. Please note that my chat has been logged and can be referenced by the ticket number 24522625.

 

0 Likes
Dirk
Shopify Staff
Shopify Staff
1058 120 236

Hey, @elmoutamassik0 

When it comes to billing-related questions that involve the Shopify risk team, you will have to communicate with them directly via their ticket with you in order to go about resolving your current hold on your account. Rest assured, they will get back to you as soon as they can once they have updated information for you.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
elmoutamassik0
Tourist
5 0 0
Hi, Mr. Dirk

Please how can I communicate with The Shopify Risk Team directly?

Thank you,
0 Likes