My Shopy store is not Opening! Please Help!!!

New Member
1 0 0

I just opened a Shopify store, and was still uploading my products, suddenly the site just went down. Whenever i try to log in, it takes years to load, then after that, it says 'Cant't open site' or 'took too long to load'. And my internet is working perfectly fine and i also tried on other devices, but still the same.

It's really scary if after setting up my store, there's a possibility that the store can go down anytime just like this, because a lot of sales will be lost!!

Shopify Staff
Shopify Staff
785 78 136

Hey, @Hadassah!

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

I am sorry to hear that your site went down. Can you send me a screenshot of what you see when you log in? Can you also please clear your cache and cookies and ensure you are using an up to date version of Google Chrome.

Once I have the screenshot, I can take a closer look at what is happening and advise you of the next steps.

Thank you! 



Lulu | Social Care @ Shopify
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