My Store Is Currently Unavailable Help

New Member
1 0 0

Dear Shopify,


My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store this month. It is very very urgent for me, there are lots of tasks in schedule. 

I customized the theme, added products, everything Looks perfect. But now I can't login! Please help me. My ticket is 17931364


Thank a lot


Shopify Staff
Shopify Staff
740 57 90

Hi @Heiga,

Ted here from Shopify, thanks for reaching out to us!

I've taken a look at your query and it seems that you have three stores under the same address which is causing this error. Your store is still active, but you are logging into the wrong account. Can you try accessing your store using this recovery link instead and please let me know if you are able to log in? As well, I see that my colleague, Rose, has also offered some advice via email, ticket #17931364 if you would like to check out their response. 

Please let me know how you get on!

Many thanks,

Ted | Social Care @ Shopify
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