My Store is Currently Unavailable

[sflkdr]

Dear Shopify,

My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store this month. It is very very urgent for me, there are lots of tasks in schedule. 

I customized the theme, added products, everything Looks perfect. But now I can't login! Please help me. My ticket is 13626355

Thank a lot

Saiful

[Victor · Accepted solution]

Hi @sflkdr,

Thank you for getting in touch and for providing that ticket number. As this issue is store-specific, I will need to authenticate you before I can look at this, which I can do via the email you've sent to us. I will take a look at this and then send you an email with next steps.

Kind regards,

Victor | Shopify Social Care

[sflkdr]

Hi,

Thanks for the response. I got the mail and waiting for the solution.

Please make it quick.

[sflkdr]

Hi @Victor

It's 2 days. My store is still unavailable and can't login to my store. Also no response from Accounts teams. Please help me.

Regards

Saiful

[sflkdr]

My store is reactivated and I can login. Thank you for the overall support.

[Victor]

Hi @sflkdr,

That's great to hear! Thank you for letting me know and I appreciate your patience on this matter whilst we looked into this for you. If you have any other questions, please feel free to reach out again.

Kind regards,

Victor | Shopify Social Care

[Serhii26]

My store is currently unavailable. Please help me!https://beauty-of-health.myshopify.com/admin/auth/login?

[sflkdr]

Hey @Serhii26

1. First send an email to Shopify support and get A ticket
2. Start a new topic describing your problem in Shopify community.
3. Try to live chat with Shopify support. They may help you better. I have chatted with them about my matter and then my problem was solved.

Hope these helps.

Regards

[Victor]

Hi @Serhii26,

Thank you for getting in touch. As @sflkdr has mentioned, your best bet would to be to contact our support team directly so we can take a look at this for you and see what we can do. You can do this by visiting our support page and choosing your method of contact.

Kind regards,

Victor | Shopify Social Care

[Serhii26]

When I want contact to support.