Dear Shopify,
My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store this month. It is very very urgent for me, there are lots of tasks in schedule.
I customized the theme, added products, everything Looks perfect. But now I can't login! Please help me. My ticket is 13626355
Thank a lot
Saiful
Solved! Go to the solution
Success.
Hi @sflkdr,
Thank you for getting in touch and for providing that ticket number. As this issue is store-specific, I will need to authenticate you before I can look at this, which I can do via the email you've sent to us. I will take a look at this and then send you an email with next steps.
Kind regards,
Victor | Shopify Social Care
Hi @Victor
It's 2 days. My store is still unavailable and can't login to my store. Also no response from Accounts teams. Please help me.
Regards
Saiful
Hi @sflkdr,
That's great to hear! Thank you for letting me know and I appreciate your patience on this matter whilst we looked into this for you. If you have any other questions, please feel free to reach out again.
Kind regards,
Victor | Shopify Social Care
My store is currently unavailable. Please help me!https://beauty-of-health.myshopify.com/admin/auth/login?
Hey @Serhii26
Hope these helps.
Regards
Hi @Serhii26,
Thank you for getting in touch. As @sflkdr has mentioned, your best bet would to be to contact our support team directly so we can take a look at this for you and see what we can do. You can do this by visiting our support page and choosing your method of contact.
Kind regards,
Victor | Shopify Social Care
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