My Store is Currently Unavailable

New Member
1 0 0

Dear Shopify,


My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store this month. It is very very urgent for me, there are lots of tasks in schedule. 

I customized the theme, added products, everything Looks perfect. But now I can't login! Please help me

my email is

and I have problem to contact support 


please help me

Shopify Staff
Shopify Staff
2004 153 431

Hi, @piccoli

I'm sorry to hear you're having trouble with your store. To help with this, I will need to verify the store and escalate your issue up to our Accounts team for further review. Please respond to my email titled "Shopify Forum Support" with the requested information. Once you have, I will escalate your ticket. 

Chat soon!

Peter | Social Care @ Shopify 
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