My Store is Currently Unavailable

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Shopify Staff
Shopify Staff
410 39 113

Hi @Serhii26,

 

You can contact our support team whenever you'd like, as we are available 24/7. You can contact them directly via the support page I linked in my last post.

 

Kind regards,

 

Victor | Shopify Social Care

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New Member
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Good day! My store is also unavailable. Is there a way to contact support other than the email? My ticket number is 13783832 and a customer service person replied very fast but said he is not allowed to talk about the issue further. He said that someone will contact me within 72 hours but i still haven't heard from anybody else. Can someone here offer some assistance with this.

Thank you!

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New Member
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I register a shopify store a 2 week ago. Customized the theme,set up payment & shipping, pick a lot products to sell (this takes a lot hours of work) and I'm impressed & decided to go Basic Plan $29. After I've paid then this message showing

"store is currently unavailable."

What's really going on? Payment was charged but I was not able to see my business running.

So, Please help.

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Tourist
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Why is this still happening to so many paying customers?  Why would Shopify not fix this major problem?

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New Member
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@Victor wrote:

Hi @sflkdr,

 

Thank you for getting in touch and for providing that ticket number. As this issue is store-specific, I will need to authenticate you before I can look at this, which I can do via the email you've sent to us. I will take a look at this and then send you an email with next steps.

 

Kind regards,

 

Victor | Shopify Social Care




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New Member
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 too have the same problem after selecting a plan now i cant get in the store. today i created another store with the same name even tho is not suppose to let me and when i selected a plan the store became unavailable i need help asap please!

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New Member
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support help me please my store has not been reactivated

my ticket 15037919

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New Member
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I have the same situation as this user has, I can not figure out how to get my store back to where I can access it. I also do not have a ticket number nor can I figure out how to get one. I plan on launching my store very soon and need help.

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New Member
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How can we resolve our probelm?

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New Member
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How was it activated?

 

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