My Store is Currently Unavailable!!

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New Member
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My ticket number is  17602564.

 

This is the second time I am designing a website using Shopify and the second time my store has an issue when I upload my credit card.  As soon as I put my card detail on the site, a page appears "we'll be back soon".
I don't understand why this happens to me and what should I do to stop it recurring.

Thanks in advance for your help, 

Marianne

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Pathfinder
139 3 15

Hi Marianne,

So sorry to hear about your situation. Can you tell me more about what seems to be happening? Any details you have would be helpful, such as capturing your desktop screen, etc..

In the meantime I'll recommend you to read this article explaining why your Shopify store may be unavailable and what you can do in that case.

Hope this will help.

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.
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New Member
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My ticket number is the ticket number 17606540.
I have been waiting for 72h now to understand the problem. I just chose a plan and put my credit card details and everything went down!
I really need that site to be ready now and be fixed.

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