My Store is suddently unavailable?

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GantasalaSiva
New Member
3 0 0
My store is back, I have got back my account --
Gantasala Siva Harsha Sai
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Helen
Shopify Staff
Shopify Staff
1032 119 164

That's great, @GantasalaSiva! Thanks for following up.

Helen | Social Care @ Shopify 
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Helen
Shopify Staff
Shopify Staff
1032 119 164

Hi, @Didi2552. Sorry to hear your store is unavailable.

 

As mentioned previously in this thread, please take a look at the Community FAQ: Why is my Store Unavailable? to begin troubleshooting. If you are not able to find a resolution from that article, please then proceed to the Help Center to create a support ticket, and a Support Advisor will be able to look more closely at your account to determine what’s going on. Thanks!

Helen | Social Care @ Shopify 
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wowirie
New Member
1 0 0

@Helen I'm also having the same problem. I added my payment method yesterday and my website is currently unavailable. My ticket number is 23340961. Please help us

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mozaicsg
New Member
1 0 0

hi, my email and instagram was hacked but i already fix it , but now my shopify acct also they hacked. my store is suddenly unavailable!

how to get back my store ? i hope shopify can solve this issue ASAP

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Helen
Shopify Staff
Shopify Staff
1032 119 164

Hi, @wowirie. I’m sorry to hear you’re also experiencing your store as “unavailable”. Following up on your ticket would involve authentication, and as I’ve mentioned previously in this thread, I’m afraid we’re unable to assist with account-specific issues like this through the Community at this time. 

 

How long ago did you submit your support request? It can sometimes take a few days for your account to be reviewed to determine what the issue may be. Therefore, I know it’s not the answer you may be looking for, but I recommend waiting for a response to your ticket. You will receive one; Our teams are trying their very best to assist each merchant as quickly as they can.

 

Thanks for your patience and understanding.

Helen | Social Care @ Shopify 
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Helen
Shopify Staff
Shopify Staff
1032 119 164

Hello, @mozaicsg. Yes, we certainly can look into this for you!

 

Since we’re unable to assist through the Community with account-specific issues at the moment, please create a support request through the Help Center. Please choose a live chat, phone callback or email for support, and a Support Advisor will be able to take the necessary actions towards a resolution for you. 

 

All the best!

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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