My Store is suddently unavailable?

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GantasalaSiva
New Member
3 0 0
My store is back, I have got back my account --
Gantasala Siva Harsha Sai
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Helen
Shopify Staff
Shopify Staff
1101 130 178

That's great, @GantasalaSiva! Thanks for following up.

Helen | Social Care @ Shopify 
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Helen
Shopify Staff
Shopify Staff
1101 130 178

Hi, @Didi2552. Sorry to hear your store is unavailable.

 

As mentioned previously in this thread, please take a look at the Community FAQ: Why is my Store Unavailable? to begin troubleshooting. If you are not able to find a resolution from that article, please then proceed to the Help Center to create a support ticket, and a Support Advisor will be able to look more closely at your account to determine what’s going on. Thanks!

Helen | Social Care @ Shopify 
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wowirie
New Member
1 0 0

@Helen I'm also having the same problem. I added my payment method yesterday and my website is currently unavailable. My ticket number is 23340961. Please help us

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mozaicsg
New Member
1 0 0

hi, my email and instagram was hacked but i already fix it , but now my shopify acct also they hacked. my store is suddenly unavailable!

how to get back my store ? i hope shopify can solve this issue ASAP

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Helen
Shopify Staff
Shopify Staff
1101 130 178

Hi, @wowirie. I’m sorry to hear you’re also experiencing your store as “unavailable”. Following up on your ticket would involve authentication, and as I’ve mentioned previously in this thread, I’m afraid we’re unable to assist with account-specific issues like this through the Community at this time. 

 

How long ago did you submit your support request? It can sometimes take a few days for your account to be reviewed to determine what the issue may be. Therefore, I know it’s not the answer you may be looking for, but I recommend waiting for a response to your ticket. You will receive one; Our teams are trying their very best to assist each merchant as quickly as they can.

 

Thanks for your patience and understanding.

Helen | Social Care @ Shopify 
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Helen
Shopify Staff
Shopify Staff
1101 130 178

Hello, @mozaicsg. Yes, we certainly can look into this for you!

 

Since we’re unable to assist through the Community with account-specific issues at the moment, please create a support request through the Help Center. Please choose a live chat, phone callback or email for support, and a Support Advisor will be able to take the necessary actions towards a resolution for you. 

 

All the best!

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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timzzzheng
New Member
2 0 0

@Helen I'm also having the same problem. I added my payment method yesterday and my website is currently unavailable. My ticket number is 23792930. Please help us

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Helen
Shopify Staff
Shopify Staff
1101 130 178

Welcome to the Community, and thanks for reaching out, @timzzzheng. Sorry to hear your store has become “unavailable” after adding a payment method; You've taken the correct action by creating a support ticket. How did you originally reach out? Was it through a live chat? Or was it via email?

 

As I mentioned in my previous reply in this thread, we’re currently unable to assist here in the Community with account specific issues. Therefore, I’m afraid I’m not able to see the details of your support ticket in order to follow up on it. But what I do know for sure, is that since you have a ticket number already, you will receive an update as to the status of your account as soon as it’s at the top of the queue of the Support Advisor or Specialist who it’s been assigned to. 

 

Thanks for your patience, while we work as quickly as possible to look into it for you. Please keep an eye on your email, and let me know if you have any other questions or concerns.

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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timzzzheng
New Member
2 0 0

I received an email [Shopify Risk Operations Support] that said that we have reactivated your Shopify account and there should be no issues logging in now.

However,I logged into my website and set the information, and it was soon restricted again.

I contacted the official customer service again and they said they will respond within 25-72 hours.

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