My Store was locked and I am not able to get hold of shopify

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Shopify Partner
8 0 1

I run a fashion store online and later find out that my shopify store was locked without any explanation and i try contacting shopify but it didnt allow me to call or send email and i have not get any response from them.

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Shopify Staff
Shopify Staff
718 75 129

Hey, @Vipersad!

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

I am so sorry to hear that you cannot access your Shopify store and that you couldn't contact our support team. We have changed our help centre recently so here is a quick clip for you to show how you can contact support on our help page.

I can also help you out here if you would like? As it is related directly to your account, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will take a closer look for you.

Speak soon!

Lulu | Social Care @ Shopify
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