Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
I am so sorry to hear that you cannot access your Shopify store and that you couldn't contact our support team. We have changed our help centre recently so here is a quick clip for you to show how you can contact support on our help page.
I can also help you out here if you would like? As it is related directly to your account, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will take a closer look for you.
Lulu | Social Care @ Shopify
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