My Store was shut down

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Me and my partners just tried to log on to the store through our admin accounts and we were unable to do so, we then tried accessing the website and it said the store was unavailable. 

Here is the ticket number provided to me : 17837503

I had just recently switched from stripe to Shopify Payments and my account was under review but I can't see why that would contribute to a full shut down, any replies from the support team or others on what went wrong would greatly help.