My account is frozen I was told by a shopify agent that it would not be. HELP

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My account is frozen! I was assured by a Shopify customer service agent that they would give me another attempt before it was frozen. All of the information is verified on tape. Please unfreeze my store.  My ticket number is 20551525. I spent almost a full business day trying to get a phone number and when I finally was able to get a callback, please help I am very frustrated with all of this.