My bank returned Shopify loan deposit

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So I was approved for a $750 capital loan from Shopify. It was sent to my payout bank but my bank returned it because the name (I’m assuming it was under my businesses name) didn’t match the account holders name (my name). Now I have an outstanding loan but no funds from it. I switched the attached bank to another one in hopes that it could get redeposited but not sure. I opened a ticket and am waiting for a response. I was just wondering what would everyone suggest I do? I don’t have a business account opened yet.