My domain expired, how can I renew?

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New Member
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Hey I just really need help renewing my domain, I accidentally forgot to set auto renew and as far as I’ve found I cannot renew an expired domain on my own.

Help! Thank you.
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Shopify Staff
Shopify Staff
313 27 66

Hi, @Brianfrescas!

 

I'm Miles from the Social Care team at Shopify.

 

As you alluded to, expired domains can only be renewed by Shopify Support. As such, I've sent you an email to get this process started. If you could please reply to that email with the requested information, I'll go ahead and renew the domain for you.

 

You can learn more about domain renewals in our handy guide here: https://bit.ly/358ftoL.

 

Once the domain is renewed, you may need to wait 2-4 hours for any errors to disappear from Online Store > Domains. Once you see the domain in "Connected" status, you can then use the domain once again.

 

If you have any questions, reply to this thread, or the email I've sent you.

 

Thanks!

Miles | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hello @Miles, I have the same problem, I forgot to set the domain to auto-renew, will be able to help me renew my domain? 

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New Member
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I have the same problem. My domain expired 4 days ago. I need to renew it. Please help.
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New Member
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I’m needing my expired domain renewed as well.

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New Member
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Hello,

I need to speak to someone in regards to my domain renewal. I purchased a new domain and I have yet to get it up and running. Also, shopify charged me for 2 domains. I will need credit for one of them. Please help me ASAP.

 

Thank you

Kalene 

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New Member
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Hello,

 

Shopify charged my account for 2 domains. I did not purchase two. Please help me so that I can get credited back for this. Also, the domain I purchased is not working. 

 

Kalene

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New Member
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I need shopify support to email me asap, I have been trying to renew my expired domain for days. Who do I contact?

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Shopify Staff
Shopify Staff
313 27 66

Hi all!

Thank you all for reaching out - apologies for the delay in replying to you all. If you haven't already, you'll need to speak to the Shopify Support team for assistance with any issues with your domains. We can help with public information here in the community, but for account-specific issues such as domain errors or billing issues, we would need to look at your account. Before contacting support, please check out our guides on connecting a domain to Shopify and transferring a domain to Shopify to see if they help resolve your issues. If not, please continue below to contact support.

To contact our support team, first head to https://help.shopify.com/en/questions and log into your store. Once you've logged in, you'll be prompted to ask about a topic.

Doing this will present you with links to relevant documentation on our Help Center, but there will also be an option to contact us directly if you require further help.

Clicking on this button at the bottom will then present you with the different support options available.

If you don't yet have a Shopify store or are unable to login, you can choose the "Continue without logging in" option at the start and continue through the same process.

Thanks again for your patience with this.

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi, 

I didn’t renew my domain, I really need it. Please help. Thank you!

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