My items are showing as Sold Out when there is inventory available

Solved
RandomWear
Tourist
5 0 3

I was having the exact same issue yesterday. I do not use the embedded Shopify menu for customer navigation. I use Mega Menu. I was curious as to whether there was a correlation between my websites menu and the product collections on my admin page. Maybe the two were not communicating properly? I went in and cleaned up my collections and my nested/tree menu to be able to communicate product information. Also, make sure that your product is assigned to a collection. If you have your products assigned to a collection but your menu assigned to the home page, the two will not communicate properly.  After doing this, it sure enough resolved the "sold out" issue on my website.

ModalystSupport
Shopify Partner
9 0 0

Hi 


Were you able to eventually troubleshoot this issue on Modalyst? If not, please let me know. I'd be happy to walk through the solution with you.

Alternatively, you can check out our Help Center article on How to Fix the Sold Out issue on Shopify.

Either way, let me know if you have any other questions or concerns. You can email me at team@modalyst.co or chat directly with our team via live chat.

 

 

 

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GeorgiMihov
New Member
1 0 3

Guys, I just solved this issue and it is very easy : 

1) Go to Products > Inventory 

2) In the upper right corner you gonna see your location (the registered address of your shop), another option will be Oberlo, another will be Printful for example. Here I chose my shop location because I added the product manually and I think this is the reason why it comes as a sold out because of the settings of Oberlo. So yeah - choose your location (it should be already selected by default)

3) Find the product and click on it (it should give you the list with all the different variants that you have - click on any of it 

4)On the next page you will see the following Sections : Options, Pricing, Inventory and Shipping.

In the Inventory section you will see Track Quantity with a check mark next to it 

5) Uncheck that check mark and voila - Sold Out is gone 

 

This is how it worked for me, I hope it works for you too.

 

Good Luck,

 

Joro, If you need any more help let me know - I think we are from the same country :D 

 

Cheers

IckTees
New Member
1 0 0

Same here. This worked for me, hopefully for you too!

Follow the instructions provided by this link tom Shopify support on the issue:

http://support.modalyst.co/en/articles/3351232-how-to-fix-sold-out-issue-on-shopify

 

Note: ONCE YOU CHECK THE BOX for Shipping YOU MUST SAVE BEFORE Clicking 'View Inventory'.

 

THEN:

 

1) Pay attention to whether ANY VARIANT OF ANY ITEM HAS ZERO (0) INVENTORY. Apparently if ANY VARIANT HAS ZERO, ALL SHOW AS SOLD OUT.

2) Change the Available Quantity from ZERO to ONE in any item/variant with a zero. NOTE: Make sure you have inventory for some variant of the product or you'll have some upset customers.

3) Check your website to see if it worked! Hopefully So!

 

Ick

 

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dropshipbaz
Tourist
4 1 0

Thanks so much. Had the same problem,,,,,,,,,,,,,,,,,,,,

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RemyRemy
Tourist
3 0 4

Thank you... took me ages to find this solution. 

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Joanette
New Member
1 0 0

I have the same problem. Sombody can help me? I

 

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MIzzGray
Tourist
5 0 1

Hello.  I have gone through the steps indicated in the article provided and the problem does not resolve itself.  I have alternatively imported items through CSV and the quantities for the same items continue to reflect 0 and do not show up as available for sell on my site. What insight can you provide to assist in resolving this concern?  I was under the impression that syncing the items to my store would also sync the inventory availability as well. 

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MIzzGray
Tourist
5 0 1

I chatted with Shopify support and got this. 

 

https://support.modalyst.co/en/articles/1405946-what-is-the-easiest-way-to-re-sync-all-the-products-...

 

It worked for me. I am not sure if it was something I did originally that caused the change, but once I uninstall and reinstalled, I noticed that the Vendor changed from my store name to the vendor from Modalyst and the items showed the amount available and it also showed up on my website.  I hope this works for you as well.  

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MIzzGray
Tourist
5 0 1

I chatted with Shopify support and got this. Let me know if it helps you

 

https://support.modalyst.co/en/articles/1405946-what-is-the-easiest-way-to-re-sync-all-the-products-...

 

It worked for me. I am not sure if it was something I did originally that caused the change, but once I uninstall and reinstalled, I noticed that the Vendor changed from my store name to the vendor from Modalyst and the items showed the amount available and it also showed up on my website.  I hope this works for you as well.  

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