I just put all my credit card information, all was verified, and suddenly my page doesn't work.It say "seventh-kingdom.myshopify.com is currently unavailable."What is going on with my store?
And also, I am very disapointed with your support, 26 min on call waiting and after that no answer!
I sent email yesterday, still no reply!
Maggie here, Shopify Guru. :)
First, I want to apologize for the long wait times in our queues. As we head toward Black Friday/Cyber Monday, we are seeing increased volume on our support channels. I'm glad you reached out here though, and would love to help!
Since this is a sensitive account matter, and because you already sent us an email about this, what I will do is pull that ticket out of our support queue and respond to you there. Please look for that email soon in your inbox or spam folder (as it sometimes lands there).
Thanks and have a good one!
hey guys I'm experiencing the same issue, I contacted support and they said that they'll escalate my claim and an analyst will contact me within 1 to 2 business days, I'm hoping that since this has been a major issue for many people when trying to upgrade their store plan from trail, that they'll fix the issue overall. and that ill have access to my shop by the end of the week i got business and i was going to use Shopify to help run that business and well... that turned out great so far lol
well has anyone gotten their shop back?
Had that same issue yesterday, After spending hours creating a store and uploading products, even took time to add an actually domain name from godaddy.
I got a notification that my store wont be visible to my customer except i upgraded to a plan.
put my card info in, and the next thing was my store is currently unavailable.
what the heck, i checked my bank account and i was deducted $1.01.
tried contacting customer care on phone, the first call was 23min and no answer. tried multiple times.
This is heartbreaking, after going through all the stress to get my business up. only for it to be closed for no particular reason.
Please could you let me know why? and is it safe to create another store?
Thanks and regards,