My shop is unavailable

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New Member
2 0 0

Everything was good until they said that my store had on hold the payouts and then i try to log in again in my store the another day and it says that its unavailable, i did a ticket 3 days ago and it says that im gonna have answers between 48 to 72 hours and i dont see anything in my email

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Shopify Staff
Shopify Staff
841 54 139

Hi, @Killangelx3 

I would be happy to check on your ticket for you and provide an update!

Please let me know your ticket number. 

Thank you! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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My ticker number is 20780553 and thank you so much

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Shopify Staff
Shopify Staff
841 54 139

Hi, @Killangelx3 

Thanks for providing your ticket number! 

I checked on your ticket and I can confirm that it is with the correct team who is looking into your account. 

While this team aims for a 1-3 day response time, it can sometimes take longer due to larger queues. 

Rest assured that as soon as there is an update we can provide to you, you will receive an email! 

I know it is certainly tough to wait when you want to start selling! With that said, perhaps in the meantime you would be interested in checking out some of our free courses. They will help you build and grow your Shopify store. 

Hope this helps! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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