My shop just disappeared

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New Member
1 0 0

Hello Shopify community,
I created a store that I'm in the process of configuring and suddenly the store just disappeared and it read "the shop is unavailable". I have actions to launch and I am going to lose money. What is the problem?
My shop is gone.

I wrote to the support but no answer.

OMG! Help me!
Thank you

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Shopify Staff
Shopify Staff
1052 88 117

Hi @Lio1,

Ted here from Shopify, thanks for reaching out to us! 

When did you create the store? It sounds as though your store might be under review with our Risk support. This is a standard review process for all new accounts so that we can verify everything for security and fraud prevention reasons. Our reviews can take a few business days to complete and we wouldn't be able to speed this process up if the account is with our Risk support, however, I will email you privately now to help authenticate the account and look into your query further. Please keep an eye out for my email.

Many thanks, 

Ted | Social Care @ Shopify
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