I opened a Shopify store some days ago and I have been trying to set it up on trial. I had about 8 days more.
I wanted to change my domain name today, i entered my card details to make the domain name purchase.
After which I selected next and my browser restarted.
I tried to log back into my store and it says there is no store with the name I'm trying to log in with which is quite strange.
All I have been working is literally gone. How do I get my store back please. I haven't even launched but all the uploads, editing and customisation I been doing for days is a lot I cannot afford to start all over.
I’ve been in the “72 hour escalation” for three weeks now. My payouts are locked, and I cannot get any support from anyone. This is the most awful customer support I’ve ever experienced in my life. I would advise you all to look into alternatives. It honestly seems like they’re going out of business and taking everyone’s money and stores with them. Alarming, to say the least.