My shopify store disappeared suddenly

Sincere
New Member
1 0 0

Hello Everyone,

I opened a Shopify store some days ago and I have been trying to set it up on trial. I had about 8 days more.

I wanted to change my domain name today, i entered my card details to make the domain name purchase.

After which I selected next and my browser restarted.

I tried to log back into my store and it says there is no store with the name I'm trying to log in with which is quite strange.

All I have been working is literally gone. How do I get my store back please. I haven't even launched but all the uploads, editing and customisation I been doing for days is a lot I cannot afford to start all over.

 

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JulieKristin
Tourist
3 0 1

Oh no, did you ever get your store back? 

The exact same thing happened to me today. 

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Did you remember the name incorrectly, log in to the store format: your store name.myshopify.com
Enter the email and password when it is correct

Dropshipping solution
Give a try to Shopify APP: https://apps.shopify.com/tiksuper
JulieKristin
Tourist
3 0 1

I tried everything. 

I have contacted support but they say they had to escalate it higher and that it might take up to 72 hours until I get a response. 

 

THEBUNDLEATTACK
Tourist
4 0 1

The same thing happened to me, I lost all of the work I paid someone to do. They are tell me up to 72 hours & it has now exceeded 72 hours. 

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JulieKristin
Tourist
3 0 1
I still haven’t heard from anyone so I am moving to a different platform.

That’s not a good start.
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appleboxes
Tourist
3 0 3

I’ve been in the “72 hour escalation” for three weeks now. My payouts are locked, and I cannot get any support from anyone. This is the most awful customer support I’ve ever experienced in my life. I would advise you all to look into alternatives. It honestly seems like they’re going out of business and taking everyone’s money and stores with them. Alarming, to say the least.

walaasamara
New Member
1 0 0

Same thing happened to me twice today! How can I solve this issue? did anyone hear managed to solve this issue?

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Hariss
New Member
1 0 0

The same thing has also happened to me for both of my account the last thing I did was change my credit card in it and both of the almost finished stores are now unavailable  

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TheGuy1
New Member
3 0 0

How did you get ahold of any type of support? 

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