My shopify store is blocked and I paid the fee for one year

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Tourist
3 0 2

My Shopify store is unavailable again and this time I guess it was because my colleague changed a computer to log in to Shopify, we received an email for a suspicion device login, and then the store was unavailable. However, we already paid for one-year fee several days ago, I just hope to get some help and figure out if I can get my store unblocked.

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Tourist
3 0 2

Still can't any help and my store is still blocked, the customer service of Shopify said it will take several days to figure out this problem, it is too long..

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New Member
2 0 0

I can't access my admin either.  I try to contact support but keep being routed to the same screen where I select the store.  This is been a problem for atleast 2 days now.

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New Member
2 0 0

My admin has been blocked for the past 2 days too.

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Tourist
3 0 2

yes, I occurred this situation either, just try to search something and then you can see the GET SUPPORT button under it, hope you can get your store back and so am I.

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