My shopify store is unavailable!

New Member
1 0 0

Please help, it is urgent!

Since Yesterday, whenever I try to login to my shopify admin or visit my website, I get the error saying that my shop is unavailable! How can I fix this!! 

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Shopify Staff
Shopify Staff
908 87 181

Hey, @Michael-Hermina!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

I am sorry to hear that your store is unavailable at the moment, but not to worry I will take a look into this for you. As it is account specific, I will need to verify you as the account owner to take a closer look. In order to do so, I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you. Please make sure to check your spam/junk folder for the email as sometimes it can land there.

Speak soon! 

 

Lulu | Social Care @ Shopify
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