My store does not open

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New Member
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My online store does not open. Does anyone know if Shopify is having problems?
I am very upset with the situation

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Shopify Staff
Shopify Staff
438 48 98

Hey, @mylegacystore 

I'd be happy to look into this for you. Could you please provide me with the following:

1. A brief description of your issue. Is your webpage not loading, getting an error message, unable to login? Any specifics will be useful in isolating any potential causes

2. A screenshot of the page where you are getting the issue on your end

 

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hi,
It has happened to me several times that a person wants to enter my store
and notify me that it does not open on the Web. It tells me it is a server
IP error. I am very upset with the situation as I lost sales for this
reason. I include a photo so you can see the error that appears on the
screen.
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Shopify Staff
Shopify Staff
438 48 98

Hey, @mylegacystore 

I'm not seeing a screenshot that you mentioned you shared. Could you reply back with the screenshot?

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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