My store is currently unavailable

mironchik
New Member
1 0 0

Hi, just got my ticket number: 23771594 

After I chose shopify 29$ plan my store got shut down, hope someone can help me with this problem.

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Lana
Shopify Staff
Shopify Staff
134 17 10

Hello @mironchik!

This is Lana from Shopify. I see you're having an issue with your store so I wanted to help you out.

When it comes to you not being able to access your store, I would always recommend you contact our live support here because we are currently unable to look into your account details from the Shopify Community. You mentioned that you have a ticket number, so it looks like you have already taken the right steps! If you are still waiting for a response from our team, you can take a look at our FAQ page here which gives some of the possibilities as to why your store may be unavailable.

Let me know if you have any other questions and I will be happy to help you out. 

Thanks! -Lana

Lana | Social Care @ Shopify 
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