My store is gone and i got charged by spocket and shopify

New Member
1 0 0

i need help with regards to my store because it vanished and is offline now 

Shopify Staff
Shopify Staff
788 65 91

Hi @Des32,

Ted here from Shopify, thanks for reaching out to us!

When did you create the store? It sounds as though your store might be under review with our Risk support. This is a standard review process for all new accounts so that we can verify everything for security and fraud prevention reasons. Our reviews can take between 1-5 days to complete and we wouldn't be able to speed this process up if the account is with our Risk support, however, I will email you privately now to help authenticate the account and look into your query further. Please keep an eye out for my email.

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
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Shopify Partner
19 1 0

Hi @Des32!

Vash here from Spocket. We'd love to help and get this sorted out for you. Would you be able to send us a screenshot of the charges plus the email you've used to register for an account with us? You can send these over to With that information, we should be able to track or recover your account with us.

Looking forward to hearing from you.