Eunice here from the Shopify Community, thanks for posting!
I'm sorry to hear your store is currently unavailable, and also about your recent support experience. Have you received any emails from our team about the store's unavailability?
Now, we will need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please re-visit Shopify Support and log in to your account to create a support request.
If you feel like you are still going around in a circle after getting in touch with Shopify Support please respond here with some more information on the feedback you have received.
All the best,