My store is unavailable !!

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dear shopify ,

 

i replaced my credit card then my store went off ! when i try to log in it says " urban-paces-store.myshopify.com is currently unavailable." i already contact the support but it takes forever to get a response , please if there is any solution to get my store work again . because i have some orders in process and my customers already start being upset because of this problem .

sorry for my bad english .

 

regards

 

marouan .

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