My website did'nt work anymore

New Member
1 0 0

Hi Everyone! 

Need help urgently. My website turned off and I can't understand why. I paid all my bills. It happened suddenly and I can't find a Shopify expert to help me and fix the breakdown.

Here is the message when I try to access to my professional website: "Your website is not reached out"

Someone could be able to help me? Thanks in advance

Shopify Staff
Shopify Staff
1704 181 503

Hey there, @Louisephoto 


Bo here from Shopify Support! 


We are unable to provide account-specific support in a public discussion forum. For situations where you cannot access your store, you will need to contact us using live chat, email, or phone. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. If you are unable to login into your store in any way, please visit the Shopify Help Center to contact the support team. Please select the option to continue without logging in here


Best of Luck,


Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog