My website is currently unavailable.

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New Member
2 0 0

Hello!

I have problem I cant open my wabpage and can`t login in shopify admin.

Get message something frong when try open link

or  is currently unavailable. when try log in?

What i can do?

 

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Shopify Staff
Shopify Staff
215 23 28

Hi, @Drinkworks !

Thanks for reaching out to us about this. I'm sorry to hear you're having difficulty accessing your Shopify admin. 

Would you be able to send me your store URL along with a screenshot of the error message you're seeing when trying to access your admin/webpage? Also, can you confirm whether the issue persists in another web browser?

I look forward to hearing from you.

Cheers! 

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0

Mine too and it sooooo barbaric how to get help from your support!!!! How can it be this hard???? My site has been unavailable for more than 24 hours and there was no way I could login to my back end. I kept going in circles to your useless support page!!!! 

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New Member
2 0 0
Hello!
My website down?
Why?
And what i can do?
https://drinkworks-uk.myshopify.com
https://drinkworks.uk
Thanks
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New Member
3 0 0

Hello!  Good day! My website displays "This shop is unavailable" after trying to subscribe. Can you please take a look unto my site? thanks

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Shopify Staff
Shopify Staff
215 23 28

Hi @Drinkworks !

Thank you for providing your store information.

I can see that there is an open ticket with our Accounts team to investigate this issue for you. My colleague Bo has escalated this issue for you this past Saturday. 

Please note that it can take a few business days for our internal teams to review this for you. They will contact you via that ongoing email thread.

I hope this helps!

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Staff
Shopify Staff
215 23 28

Hi, @blahblah .

Thanks for reaching out about this.

I'm sorry to hear that it has been difficult for you to reach our support team. With an unprecedented amount of incoming support volume, response time has been delayed.

With that said, I'm happy to help you here. Would you be able to send me your store URL so I may take a deeper look into this for you?

I look forward to hearing from you!

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Staff
Shopify Staff
215 23 28

Hi, @amey1 !

Thanks for reaching out about this.

I'd be happy to look into this for you. Would you be able to send me your store URL so I may take a look into your account? 

I look forward to your reply with that information.

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0

thank you so much for replying. below are the urls:

http://amey-collections.myshopify.com/

https://ameycollections.com/

 

i hope to be able to access the site asap. thanks!

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New Member
1 0 0

Hello!
My website down?
Why?
And what i can do?

 

paritosh-engineers.myshopify.com

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