Ash here from the Shopify team. Welcome to the Shopify Community!
Thank you for sending in some screenshots to show the issue you're facing. That definitely seems like an odd error, and I'm glad to help work through this with you. I have some steps for you to take to troubleshoot this issue, but I'd also love to get some more information if those don't do the trick. Let's try the steps first:
If those steps fail, please reply back to this post and let me know the following additional information so I can get some more context on the problem, and determine our next best steps:
Looking forward to hearing back, and I hope to see this issue resolved shortly for you!
Ash here from the Shopify team. Welcome to the thread!
I'm sorry to see you're experiencing a similar issue with the "No Internet Connection" error message. I see you mention trying the above steps I posted. Thank you for trying those out. Since those didn't seem to fix the issue, do you have an alternate device (another computer or a mobile device) you can test on as well? This would help us determine if the issue is device related, or possibly something with the Shopify admin. Also, could you please tell me when this error first appeared for you, and if it has been persistently appearing since it first occurred?
Thank you for getting back to me, @Blandy!
I absolutely see how that would be annoying. I'm glad to hear it's working on Safari, though! Since it's working on Safari, that tells me that it is likely a temporary issue with the Chrome browser. I suggest performing the steps I outlined in my post above once again, as usually updating the browser or clearing the cache and cookies (https://kb.iu.edu/d/ahic) will resolve these sorts of browser-related issues. We don't currently have any reports of this being a wide-spread issue, but if any more information comes up on this, I will reach out and let you know here!
Ash here from the Shopify team. Welcome to the Shopify Community, and to this thread!
It looks like you're running into some problems while trying to install a new theme on your Shopify account. I'm happy to help out with this! I'm not sure if you had a chance to review my initial reply in this thread, but the first step in resolving the problem you're experiencing is going to be trying the following troubleshooting:
Please complete those steps and try once again to install the theme in question. If the issue persists after trying the above steps, please reply back here and let me know so we can take a closer look into this together.