NO INTERNET CONNECTION ERROR - PAGES

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New Member
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My "Updates" Page won't let me edit. But I can edit everything else. It won't even let me unpublish and I know it isn't my internet connection. Please advise. 

 

Screen Shot 2020-06-29 at 12.59.12 PM.pngScreen Shot 2020-06-29 at 12.59.05 PM.pngScreen Shot 2020-06-29 at 12.58.51 PM.png

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Shopify Staff
Shopify Staff
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Hey, @taylove!

Ash here from the Shopify team. Welcome to the Shopify Community! 

Thank you for sending in some screenshots to show the issue you're facing. That definitely seems like an odd error, and I'm glad to help work through this with you. I have some steps for you to take to troubleshoot this issue, but I'd also love to get some more information if those don't do the trick. Let's try the steps first: 

  • Check that your internet browser is fully updated to the latest version
  • Clear your cache and cookies
  • Try in an incognito / private browser session
  • Try the above steps in an alternate internet browser

If those steps fail, please reply back to this post and let me know the following additional information so I can get some more context on the problem, and determine our next best steps: 

  • When did this first occur? 
  • Did you install any new applications prior to this occurring?
  • Has the problem ever appeared in the past? 
  • Is the issue always persisting, or are there any moments where you're able to edit the "Updates" page? 

Looking forward to hearing back, and I hope to see this issue resolved shortly for you! 

Ash | Social Care @ Shopify 
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