NO INTERNET CONNECTION ERROR - PAGES

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New Member
2 0 1

My "Updates" Page won't let me edit. But I can edit everything else. It won't even let me unpublish and I know it isn't my internet connection. Please advise. 

 

Screen Shot 2020-06-29 at 12.59.12 PM.pngScreen Shot 2020-06-29 at 12.59.05 PM.pngScreen Shot 2020-06-29 at 12.58.51 PM.png

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Shopify Staff
Shopify Staff
503 42 67

Hey, @taylove!

Ash here from the Shopify team. Welcome to the Shopify Community! 

Thank you for sending in some screenshots to show the issue you're facing. That definitely seems like an odd error, and I'm glad to help work through this with you. I have some steps for you to take to troubleshoot this issue, but I'd also love to get some more information if those don't do the trick. Let's try the steps first: 

  • Check that your internet browser is fully updated to the latest version
  • Clear your cache and cookies
  • Try in an incognito / private browser session
  • Try the above steps in an alternate internet browser

If those steps fail, please reply back to this post and let me know the following additional information so I can get some more context on the problem, and determine our next best steps: 

  • When did this first occur? 
  • Did you install any new applications prior to this occurring?
  • Has the problem ever appeared in the past? 
  • Is the issue always persisting, or are there any moments where you're able to edit the "Updates" page? 

Looking forward to hearing back, and I hope to see this issue resolved shortly for you! 

Ash | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
5 0 0

I am getting this too on the 'preferences' page for my website.  Very frustrating as I need to fill out the analytics info and shop descriptions etc etc, but I can save anything on this page! I've tried all the steps you suggested.

Screen Shot 2020-09-14 at 13.52.12.png

Please help!

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Shopify Staff
Shopify Staff
503 42 67

Hey, @Blandy!

Ash here from the Shopify team. Welcome to the thread!

I'm sorry to see you're experiencing a similar issue with the "No Internet Connection" error message. I see you mention trying the above steps I posted. Thank you for trying those out. Since those didn't seem to fix the issue, do you have an alternate device (another computer or a mobile device) you can test on as well? This would help us determine if the issue is device related, or possibly something with the Shopify admin. Also, could you please tell me when this error first appeared for you, and if it has been persistently appearing since it first occurred?

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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Hey there. I actually managed to do this - But I had to go from Chrome to Safari. It’s just on that page at the moment it seems. I can do this way round for now, but it is slightly annoying having to change browsers to get around it. lol
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Shopify Staff
Shopify Staff
503 42 67

Thank you for getting back to me, @Blandy!

I absolutely see how that would be annoying. I'm glad to hear it's working on Safari, though! Since it's working on Safari, that tells me that it is likely a temporary issue with the Chrome browser. I suggest performing the steps I outlined in my post above once again, as usually updating the browser or clearing the cache and cookies (https://kb.iu.edu/d/ahic) will resolve these sorts of browser-related issues. We don't currently have any reports of this being a wide-spread issue, but if any more information comes up on this, I will reach out and let you know here!

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Screen Shot 2020-09-21 at 11.39.22 PM.png

Same issue here. When I am trying to add a theme its showing No Internet connection

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Shopify Staff
Shopify Staff
503 42 67

Hey, @Pat12345!

Ash here from the Shopify team. Welcome to the Shopify Community, and to this thread! 

It looks like you're running into some problems while trying to install a new theme on your Shopify account. I'm happy to help out with this! I'm not sure if you had a chance to review my initial reply in this thread, but the first step in resolving the problem you're experiencing is going to be trying the following troubleshooting: 

  • Check your browser for any available updates and complete them if able
  • Clear your browsers cache and cookies
  • Access your shop in a private / incognito browsing session and try again
  • Try in an alternate browser and complete the above steps again
  • Try on an alternate device and complete the above steps again

Please complete those steps and try once again to install the theme in question. If the issue persists after trying the above steps, please reply back here and let me know so we can take a closer look into this together. 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 1

I am getting this on only one of my webpages. I have updated Chrome and cleared the cache. This is definitely a Shopify side issue.

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Tourist
5 0 0

I'm having the same issue today. It only started after the latest Shopify update. I've cleared cache, logged out & in, etc. I CANNOT update my page.

Note: This ONLY affects Chrome.

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