How can I get in touch with someone from Shopify? I have been trying for the past 2 weeks now and even emailed firstname.lastname@example.org and apparently they no longer accept incoming messages? The phone number for Shopify customer support which had found from google is also disconnected?!
Why is there no point of contact from the Shopify website? Really terrible when they say they offer 24/7 support and that this information has to be so hidden! When you click on the "explore Shopify help centre' then click on the "contact Shopify Support' button it only leads you back to the help centre! There is no other visible information on the Shopify website that leads to you to support to speak to someone.
Its been 2 weeks now and I have been trying to launch my store and haven't been able to due to support not being accessible. My web address which was purchased through Shopify is not syncing with information missing. Its saying to access "google domains' to make a change the CName but I don't have access to this google domains account because I purchased it through Shopify.
Really no excuse to keep on using Covid anymore, people are working remotely and online chat should a least be available!
If this lack of support continues, I will have to move my website else where!
Hey there, @PLesz
Bo here from Shopify Support!
I am sorry to hear that you are having trouble finding our support team. If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email. You can also reach our Support team @ShopifySupport on Twitter or through Messenger on Facebook here.
It sounds like you may need to reset your DNS Settings. You can reset your DNS settings to Shopify's default configuration. This will delete all your records except Shopify's DNS and A records.
In the Advanced settings section, click Reset DNS settings:
Click Confirm to reset your DNS settings.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,
Thank you for this feedback, I will be sure to pass it along! I'm glad you got your issue resolved.
All the Best,
Hey there, @leigh_gaul
I'm not sure if you saw my initial response to this query. If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email. I’ve made this quick video here to show you how. You can also reach our Support team @ShopifySupport on Twitter or through Messenger on Facebook here.
All the Best,
Yes i have had problems as well.
I'm having issues and I finally got someone on live chat (which took me a week to find) and they are still only directing me to online existing information that did not help me already. They are pushing hiring someone big time and for me it is just not feasible now with less income coming in cause of COVID.
I guess they are too big to care about small shop owners like you and myself.
I need to find another site that will actually provide real live support or better service for the money we pay each year to them.
Hey there, @pink-poshy! Sorry to hear that you had so much trouble contacting support. You should be able to access our Support chat by Googling "contact Shopify Support". The very first link brings you to our help center page where you can proceed to chat or email:
What was your support request? Shopify Support will be able to help you with anything that is native to our platform, I would love to look into this for you. There are, however, limitations to what our Support team can offer. In these cases, you would need to hire an expert as mentioned by our advisors on chats.
All the Best,