NOT able to edit DNS settings on shopify.

EARTHICA
New Member
2 0 0

HI,

I have bought domain from Go daddy and hosted website using shopify. Now I want an email to be set up, I bought the email service from Go Daddy as well.

As per Go Daddy Email to work, I need to edit DNS settings in shopify store. If I follow the help pages and navigate to the page Domains under online store, there is no option to edit the DNS settings.

Screenshot is attached.

Can anyone help me solve this issue?

 

Thanks.Screenshot 2020-08-23 at 6.45.27 PM.png

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Peter
Shopify Staff
Shopify Staff
2290 243 480

Hey, @EARTHICA!

While the domain is pointed towards Shopify, we do not have access to the DNS settings as the domain is not managed by our system, which is why you're unable to access the DNS settings from within your Shopify admin. As your domain is managed by GoDaddy, it would require that you log in to your GoDaddy domain manager in order to edit the DNS settings. 

Let me know if you have any questions!

Peter | Social Care @ Shopify 
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Dexters_Bites
New Member
1 0 0

Hi Peter,

I am having a similar trouble to Erthica, but the domain i'm trying to edit is my shopify one - it doesn't give me an option to click on it to edit/manage it. 

Dexters_Bites_0-1600185834516.png

 

 

 

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@Dexters_Bites 

You can not edit the DNS settings for the free ".myshopify.com" URL provided for your store. If you wish to set up third-party services then you will need to purchase a domain through Shopify, or through a third-party in order to gain access to DNS settings. 

Peter | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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bebenaturals
New Member
1 0 0

I am having the same exact issue. I have a basic paid for monthly plan, however I do not have access to DNS settings. It does not show up at all. It looks exactly like @Dexters_Bites  that you said had a free account. I pay 29.99/mo and am having the same issue

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@bebenaturals 

The $29/month subscription fee does not connect to the domain you are provided for free. When it comes to your ".myshopify.com" URL; the domain's DNS settings can not be edited. To have access to DNS settings, you will need to purchase a domain through Shopify, or through a third-party domain provider. Once you have purchased a domain, you'll be able to alter the records as you see fit. 

Peter | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Harigotthejuice
New Member
1 0 0

i have the same problem as @bebenaturals, but i am also confused because i have already created my online store on that free myshopify domain, if i purchased a new domain like you said, wouldnt i have to create my store again on the newly purchased one?

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@Harigotthejuice 

No, you would not. You are granted a free ".myshopify.com" URL when creating the account. Adding purchased domain changes what appears publicly, and would be added next to the free domain that is granted to you. Purchased domains represent your business name, along with a specific ending (i.e domain.com/org/ca). 

Peter | Social Care @ Shopify 
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Glowgoddess
New Member
1 0 0

I have purchased a domain through Shopify but I cannot find the dns settings. 

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@Glowgoddess 

If you head to Online Store/Domains, then click on your purchased domain, you should then see the option to edit your DNS settings. Our help document here covers these steps in more detail. If you have any issues, let me know!

Peter | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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