Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
Sorry to hear you are having trouble getting through to our support team. We do not have a contact number at the moment but we are offering a call back facility which will pop up any time an agent is free. We have also changed the help centre recently so here is a quick clip for you to show how you can contact support on our help page. You can find our online chats and email here or of course, we can help you out with any questions here too.
Let me know if I can help you out with anything at all or if you need anything else.
Lulu | Social Care @ Shopify
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