Need help renewing expired shopify domain

New Member
5 0 0

Good day all,
My online store have been down 4 days due to expired domain. Several attempts were made to contact Shopify to assist since the domain was purchased through them but no feedback. There is no community help to fix this issue. i would greatly appreciate a contact email or alternative to fix my issue

Shopify Staff
Shopify Staff
94 7 12

Hey @OtcUsa,

This is Finley from Shopify here!

Because your domain expired less than 40 days ago, I'll be able to have a look into your account to help you renew the domain.

Because this involves the specifics of your account, I've sent you an email to the email address on file for your Shopify Community account.

Please reply to that email with your URL so we can move forward with your domain renewal.

Next steps

For next time, you can automatically renew your domain subscription. This way, you won't have to worry about the domain expiring each year.

You can enable this by:

1) Heading to your Shopify admin > Online store > Domains

2) Select Manage next to your domain

3) In the Auto-renew section, check the Auto-renew this domain every year box.

I do hope this helps!


Finley | Social Care @ Shopify 
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