To whom it may concern,
I just opened up a new shopify store because I had forgotten about my last shopify store that i never had the ability to even yet open because of some defect, not on your part.
I got recently reminded of the last shopify store/account: so I tried doing a transfer of the domain, myself, but it had refused me to do that and claimed I needed to contact support.
i want to transfer my domain: ctrendz.shop to my newest shopify store domain: ctrendzz.myshopify.com. Thank you.
My last shopify store domain want transferred:
Login email: email@example.com Domain: ctrendz.shop
My newest shopify store:
Login email: firstname.lastname@example.org
Thanks so much,
Hank here from Shopify.
Was the domain purchased from Shopify, or was it a third-party domain?
Do you also still have access to the old store admin? As you would need to be able to login to your admin to be able to transfer your domain.
What steps have you tried so far, and have you tried the steps outlined in this guide of how to transfer your domain to another Shopify store?
Let me know how you get on, or if you have any additional questions!
All the best,