Hopefully experienced folks can help me with this issue.
Yesterday I created a new collection in my Shopify store and added a couple of products successfully. I have a connected FB shop that has been up and running for a couple months with no issues.
My new collection has not appeared in the FB shop, although the products that it contains do.
Also, the collection does not appear in my Facebook Catalog Manager alongside other product sets that were auto-generated (i.e. "Store Collection All Products", "Store Collection Beeswax Wraps", etc)
I have checked all the obvious, basic, FAQ stuff that I can think of:
Any advice is appreciated.
Go to > https://business.facebook.com/settings > Users > People > Pages > Click the drop down arrow > Manage Page
Change to these settings and your products should show up in your Facebook shop catalogue.
You are misunderstanding the question. The products are there in the original poster's data feed. The COLLECTION is not there. Here's is what I have come to understand - there is no way to connect Shopify collections to Facebook SETS. Facebook SETS are created manually, which is really bad. I have 1,000 items in my SALE collection and cannot move that collection into a Facebook SET except one by one.
Does anyone else have a solution???
I have the same issue . no collections whatsoever on Facebook since in moved to the new Facebook channel. it is not realistic to recreate the collections by picking the products one by one in Facebook . totally useless . does someone have a solution ? thanks
Hello I am having the same issue, it used to be automatic with the old Facebook App for Shopify, but it is no longer working with the current one. Only products are syncing not collections. Have reached out to shopify for help but could not get any help there. Anyone found asolution to this problem?