We have been set up for over a year now and recently were forced across from the 'old' facebook channel integration to the new one. The old one worked fantastically - variant prices, images etc. all pulled through perfectly and we got a decent nummber of sales off the back of it.
The new one is a bloody mess. It only pulls through one photo (Seemingly picking a variant photo at random) and only pulls through the price of the lowest cost variant. I cannot see how the hell to make it work with the configuration options I can find on either the Shopify side or the FB business suite.
Can anyone point me in the direction of any support material relevent to the new FB shop channel integration that would help me fix this? Or can anyone tell me what I need to do?
I have just connected my catalogue with Facebook Shop from my Shopify App account. Looks promising until it pulled across my variation photo instead of my main photo for the Facebook Product Picture. Any ideas on how to change this so Facebook can feature my main Shopify Product Photo everytime?
PerkyPlanters (New Online Planter Store)
I've figured it out. It also explains why sales prices are wrong for anybody trying to list a product with a discount.
Bascially the Shopify Facebook Sales channel integration and the Facebook marketplace are missunderstanding each other on a signle but importand value.
The Facebook sales channel integration communicated product info with the Facebook marketplace via a CSV file. Two particular fields are very important when it comes to pricing:
Price and Sales_price
Unfortunately somebody has messed up either the mapping or misread the specification because whilst Shopify Price maps to the Facebook Price (All good!), the Shopify 'compare at price' value maps to the Facebook marketplace Sales_price
This means that if you have a non-zero 'compare at price' and it is different from the Shopify sale price, the price shown on Facebook marketplace will be wrong
E.g. if on Shopify you have a product listing for a banana with a price of £1 and a 'compare at price' of £2, Shopify will show the product with a sale price of £1 and 50% off. The Facebook product listing however show the product with a price of £2.
Obviously I have raised a ticket with FB and also Shopify.
(PS my problem with pricing existed because of non-zero 'compare at prices')