New "Edit order" function messes up order data when exporting to .csv

Highlighted
Excursionist
15 0 23

We use the "export all orders" csv report to do our accounting.

 

When you edit an order in Shopify, remove an item and add another one, the removed item STILL SHOWS UP in the exported data report, without there being any way to tell that the particular item in that order was removed.

 

Even the "Total" order amount shows up as a sum of all the current items AND the removed items' value, thus leading to INCORRECT sales figures.

 

Please fix this ASAP so we can use this very basic functionality properly.

 
Highlighted
New Member
1 0 2

Hi Shopify,

Could you please give us an update on this issue? It still hasn't been resolved and really messes up any reporting.

Best,

Moritz

Highlighted
Tourist
3 0 1

Hi Shopify

I'm experiencing the same issues. Whenever an order is edited the total value of the order stays the same and the products still show up in the CSV export.

Kindly advise ASAP.

Highlighted
New Member
1 0 0

Same here. It messed up our store as we were delivering products according to the output report and we shipped more items if we have edited the products and no way to tell the difference.

0 Likes
Highlighted
Tourist
15 0 1

I face the same issue as well. There is no way to check which items were removed unless I manually keep a track.

Would request the Shopify team to look into this asap.

Thanks

Aditi

0 Likes