Newsletter+turbo theme doesn't work?

Luigi94
New Member
6 0 0

Hello, please I need help, I can pay for assistance.

I tried to test if the "subscribe" section works with a friend's e-mail. But nothing happened: I didn't receive any email on my store email and I don't have any new "email subscribers" in "customers" section. Is this a problem of turbo theme?
I found this form, so I installed an email app, Klaviyo, I generated a list and putted URL in this form. Then I tried the same process with my friend's email and it works, but his email has been registered on Klyivio dashboard. My shopify "email subscribers" is still empty.

And then I don't like the fact that with Klaviyo you have to confirm your subscription by email.

So, how can I do? How does it work to set up newsletter on Turbo theme?

Annotazione 2020-07-22 192837.png

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Luigi94
New Member
6 0 0

Help..

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ionutbabor
Shopify Partner
5 0 1

Can you put you store address here to have a look? today I solved same issue for an client.

Cheers,

Ionut Babor

★ Shopify Development Agency ★ BBB Softdev
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Luigi94
New Member
6 0 0

Why I should put my store address here? What can you check from outside?

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ionutbabor
Shopify Partner
5 0 1
Turbo theme has a JS script for newsletter sign up form so I can check the js errors in browser.

Meantime you can check this https://help.outofthesandbox.com/hc/en-us/articles/360052210073-My-newsletter-sign-up-form-stopped-w...

★ Shopify Development Agency ★ BBB Softdev
Octipus
Excursionist
25 2 6

This seems to fix my problem. thank you

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kp2021
New Member
2 0 0

Hello, 

I am having the same issue. I have reached out to sandbox and advised that I need to disable the ReCaptcha or update the theme. I have disabled the reCaptcha and it is still not working. I am trying to launch in a couple of days and this has really been an issue for me. I am very apprehensive or updating as I don't want to lose anything. Please help!

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ionutbabor
Shopify Partner
5 0 1

Hello,

If you want, I can have a look on your theme maybe i can fix it without to upgrade the entire theme.

★ Shopify Development Agency ★ BBB Softdev
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kp2021
New Member
2 0 0

Thank you! How do I get this info to you securely. 

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ionutbabor
Shopify Partner
5 0 1

This is my email address contact@bbbsoftdev.com 

★ Shopify Development Agency ★ BBB Softdev
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