No recovery code, Can't log in

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New Member
2 0 0

Hi,

 

Since I changed my phone and no longer have my recovery code, I cannot sign in, so I cannot bypass two-factor authentication. Can you cancel two-factor authentication?

 

My e-mail: umut_gulacti@hotmail.com

 

Can I get help with this?

 

Thank you.

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Shopify Staff
Shopify Staff
908 84 158

Hey, @fash!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

Sorry to hear you are no longer receiving your recovery codes. I can escalate this to our accounts team who will verify your store ownership and help to temporarily disable the two-step authentication so you can go in and set it up on your new phone again. In order to do so, I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.

Speak soon! 

 

 

Lulu | Social Care @ Shopify
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