No thumbnails and can't enlarge images

Highlighted
New Member
4 0 0

I can't seem to get the thumbnails to show up and when I click on an image nothing happens. This picture shows two product images. Any thoughts? Theme - 'Simple'

 

Shopify Image.jpg

0 Likes
Highlighted
New Member
4 0 0

I upload only one photo ... mine are 319 pixels x 412 pixels and in .png format. The program makes the thumbnails automatically from the upload. Hope it helps.

0 Likes
Highlighted
New Member
4 0 0
Thanks. I just tried some additional types and sizes of images and still no
thumbnails.
0 Likes
Highlighted
New Member
4 0 0

I can't find your store link. Is it active?

 

0 Likes
Highlighted
New Member
4 0 0

https://help.shopify.com/en/manual/using-themes/change-the-layout/images

in case you haven't seen this link.


@AJP wrote:

I can't find your store link. Is it active?

 


 

0 Likes
Highlighted
New Member
4 0 0
Shop.thebarstore.ca
0 Likes
Highlighted
New Member
4 0 0

I can't find that page you show on https://thebarstore.ca/floor-models. My expertise ends here. Call Customer support as they can see your admin page and see where you went wrong. Good luck

0 Likes
Highlighted
New Member
4 0 0

looks like it was an app running. they maker of the app resolved it.

0 Likes
Highlighted
New Member
1 0 0

HI there, I am having this exact same problem as well with the Simple theme, my shop is www.sparklysurprises.com and any product thumbnail that isn't the main product image will not enlarge when you try to click it. 


Do you know what APP was causing this issue so I can also reach out to them and get this fixed. 

 

Thanks in advance! 

Sparkly Surprises

0 Likes