Not able to re-open shopify store

[Shweta29]

Hi,

Had an outsatanding bill which i paid and was asked to pick a plan to resume my store.

After picking a plan the system keeps prompting « contact support »

Can't contact support because there is no shop to pick. 

pls let me know the next step to reopen my store.

[Hyde]

Hi @Shweta29,

Hyde here from Shopify.

If you go to this page and click Contact Support you will be prompted to either login or continue without a store - so you can choose the second option.

Once you have done so, you will be prompted to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email.

I hope that helps!

All the best, Hyde.