Not able to re-open shopify store

Shweta29
New Member
4 0 0
Hi,
Had an outsatanding bill which i paid and was asked to pick a plan to resume my store.
 
After picking a plan the system keeps prompting « contact support »
 
Can't contact support because there is no shop to pick. 
 
pls let me know the next step to reopen my store.
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Hyde
Shopify Staff
Shopify Staff
730 73 131

Hi @Shweta29,

Hyde here from Shopify.

If you go to this page and click Contact Support you will be prompted to either login or continue without a store - so you can choose the second option.

Once you have done so, you will be prompted to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email.

I hope that helps!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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