I paused my store this spring, when the country was in lockdown, and only opened it back up this autumn Except for once or twice, I am not receiving the emails that inform me that I have a new order to process, like I used to.
I did not have this problem before, so it may be in link with pausing it.
I wonder if someone know how to correct this ? maybe a glinch or bug was introduced when I paused my store.
Ted here from Shopify, thanks for posting your query!
That's quite strange! Can you recheck your notification settings as mentioned in this guide and see if the correct email address/staff account has been added? If it's already listed, I'd recommend deleting what's there and re-adding it to refresh the settings. Once completed, you'll notice an option to send yourself a test notification. Are you able to receive a test notification?
If you have attached a business email address to the notification settings, can you send yourself a test email (from your own personal email address for example) just to make sure that you're receiving other emails correctly?
Please let me know how this goes!