Not seeing abandoned carts

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Excursionist
87 0 8

Hello,

I'm not seeing any abandoned cart checkouts recently. As a check, I went in as a user and added a few items but I still don't see any abandoned cart checkouts in the admin page.

Usually, I see abandoned carts = 2x sales. And my sales are fine but 0 abandoned carts for entire past week.

Could you pelase help me?

ty so much

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Shopify Expert
10007 116 1817

Adding to cart doesn't create an abandoned checkout. Did you go into the checkout flow and add customer details into step one?

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New Member
1 0 1

My first customer tried to place an order. It became an abandoned cart, but it didn't show up in my list for a week! Any idea why. It has caused me to have a really low rating being it was my first order. She was pissed.

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New Member
2 0 0

DocDave! I am seeing the same issue with two customer's abandoned checkouts completely missing. I have found some other discussions on this and it seems that I am not the only one with this issue. I am working with the Shopify Team and report back if a solution is identified.

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