Online Sessions not showing

Splendid1245
Tourist
9 0 5
Hey all! Anyone else’s online sessions not showing up today? I launched a new line this morning and know that I have had traffic because orders are being placed but my online sessions is at 0. Nothing is showing in analytics except the orders that I have to fulfill. So for example it says 0 online session, 0 add to cart, 0 converted but 4 orders.

How do I report this bug?
TherapeuticVibe
New Member
2 0 4

Same problem for me.

keithpalmieri
New Member
1 0 1

Same problem with me, Facebook is showing content views but Shopify is reporting nothing

Joanna_Umpleby
Tourist
12 0 2

Me too, my online sessions are only showing as 4, something is wrong here. I have contacted Shopify help.

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Aaron-M
New Member
1 0 0

Yep, same problem here. Google and Facebook showing sessions but Shopify only showing 1 session for today!

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Joanna_Umpleby
Tourist
12 0 2

I have just been on live chat with Shopify and there is a problem with delay in live reporting.

 

"We are seeing some delay in our live report, which is affecting the analytics data at the moment. I've just double checked with our team, and this is something they are working on right now to help get resolved as soon as possible. Your customers won't be affected by this, it's just the analytics data is delayed in syncing with our reports."

 

So hopefully will be sorted soon.

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AEResources
New Member
1 0 0

Mine went from 9 to 0 about 5hours ago.  My normal reset is Midnight EST (it is only 4:45)

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Joanna_Umpleby
Tourist
12 0 2

Mine also has been up and down all evening, sometimes 0 and sometimes what I would normally expect, but now seems to have a levelled. Hopefully now sorted.

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IndieEast
Excursionist
32 0 13

Is anyone still having this problem?  For the past week, my sessions are only showing a fraction of what is showing on Google Analytics.  I'm showing around 40 for the entire day when I normally show well over 600 sessions.    Is this another Shopify bug or do I need to fix something?   Any information would be greatly appreciated!

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PhilipRoot
New Member
2 0 1

I am having the same issue. Did you figure out what the issue was?

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