Online Store Can't Close

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New Member
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I recently received an email that I am being charged $30 after the shopify 3 month free trial. The payment did not go through as there is not enough on the card attached. Is it possible to cancel this subscription, as I do not have the current funds to pay for this and am no longer interested in the store. The store has been inactive for a few months and I was unaware that the trial would automatically attempt to charge me.

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Trailblazer
216 7 23

Hi @Alex279 

You can choose to delete your Shopify account if you are willing to say goodbye to Shopify. Or else, you just need to cancel its subscription and come back at a suitable time. Read this article to know all the steps of processing it. Hope it helps!!

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.
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