Online Store doesn't work

Highlighted
Tourist
3 0 0

Hello,

I'm having troble running my online store with shopify.

saymandigital.myshopify.com

The store front does not show up and has an error in dashboard:

  • You can’t use the online store sales channel because of an error

 when I click on fix error, it navigates to channels setting page with list of channels. It indicates that there is an error but no further information are given. 
screenshot:
store.jpg
0 Likes
Highlighted

Please click on "Add sales channel" and add "online store" sales channel.

Let me know if you are still facing this issue.

We are a Shopify Partner Company
Built more than 100 Shopify Stores
Connect to me on m.me/firstwire or skype at anand@firstwireapp.com
Check portfolio at https://firstwireapp.com/shopify-services/
1 Like
Highlighted
Shopify Expert
9870 99 1706

Not all plans have the Online Storefront as an available channel.
The Lite plan for example does not as it's setup for social selling (like instagram, facebook, etc).

 

If you have a plan greater than Lite you should be able to have access to the Channel. In that case, contact the support team directly.

★ Winning Partner of the Build a Business competition. ★ http://freakdesign.com.au
2 Likes
Highlighted
Tourist
3 0 0

Thanks for your reply @FirstWireApp

As you see in the screenshot, the Onine Store is already there with an error label; isn't that it? and when I click add, there is no Online Store there.

0 Likes
Highlighted
Tourist
3 0 0

Thanks for your replay @Jason

Our plan is shopify lite.

Actually our main goal is to tag products on Instagram with a product link to our own website.

After adding Instagram sales channel, it says we can't use product tagging without online store channel:

 

Your store isn't eligible to use Instagram product tagging

To use Instagram product tagging, you need to:

  • have an online store

 

we have already connected our facebook page; we have an error there also:

     "It can take up to 48 hours for your store to be reviewed. Your products won’t appear on Facebook until your shop is approved."

 it has been more than 3 days that it's showing this message about facebook.

 

0 Likes
Highlighted

Actually they don't provide the online store on shopify lite plan.

Are you sure that you can create Instagram sales channel on lite plan?

Please contact Shopify support as their terms and conditions might have changed recently on this.

We are a Shopify Partner Company
Built more than 100 Shopify Stores
Connect to me on m.me/firstwire or skype at anand@firstwireapp.com
Check portfolio at https://firstwireapp.com/shopify-services/
1 Like
Highlighted
Shopify Expert
9870 99 1706

That could just be bad info on my side. It's been a long time since I've needed to touch that plan. You do get access to buy buttons and channels, but checking with the support team would be your best bet for confirmation.

The landing page for lite is here if you're curious:
https://www.shopify.com.au/lite


★ Winning Partner of the Build a Business competition. ★ http://freakdesign.com.au
1 Like
Highlighted
New Member
2 0 1

Just change the plan From Lite to basic from your plan and permission settings and it will work..unfortunately i made a mistake and deleted online store. But it didn't deleted like other sales channels.Then I came here saw similar problem with no solution at all. U just have to change the plan thats it. From lite to basic

1 Like
Highlighted
New Member
1 0 1

Hello,

I'm having troble running my online store with shopify.

https://feedfeedbuzz.myshopify.com/

The store front does not show up and has an error in dashboard:

  • You can’t use the online store sales channel because of an error

 when I click on fix error, it navigates to channels setting page with list of channels. It indicates that there is an error but no further information are given. 
screenshot:
Capture.PNG
1 Like
Highlighted
New Member
1 0 0

How do I change from lite to basic?

0 Likes