Only one step left! To finish setting up your new web address, go to your domain settings,

DeeAnthony
New Member
1 0 0

Only one step left!
To finish setting up your new web address, go to your domain settings, click "Connect existing domain", and enter

 

How do I fix this problem? I've already verified , and connected my domain to go daddy. I've did this several times. This message pops up every time I try to go and view my page.  

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Hank
Shopify Staff
Shopify Staff
1094 128 172

Hi, @DeeAnthony,

Hank here from Shopify.

Sounds like you are so close but there is just something that is stopping you from progressing. This could be your DNS settings, or it could be the propagation time associated with domains that may be delaying this step.

As you have not shared your domain, I am unable to check this on my end so I will just provide this guide here to ensure that you have the correct steps needed to complete this action. Sometimes with GoDaddy, the steps need to be manually done as the automatic feature may sometimes be delayed, but I will share the DNS settings below.

18-17-d2nbs-k4zeo

 

Let me know if the issue is still occurring, or if you have any further questions!

All the best,

Hank

Hank | Social Care @ Shopify 
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mohamudul
Tourist
8 0 0

Only one step left!
To finish setting up your new web address, go to your domain settings, click "Connect existing domain", and enter fashionloft.org.uk

 

How do I fix this problem? I've already verified , and connected my domain to go daddy. I've did this several times. This message pops up every time I try to go and view my page.  

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Hank
Shopify Staff
Shopify Staff
1094 128 172

Thank you for reaching out about this, @mohamudul!

Is the domain already connected and showing within your admin (Online Store > Domains)? If not, then it is not properly connected yet.

Have the steps listed in this guide been taken, as they talk about how to connect your third-party domain. Note that there should only be one A Record with a value of 23.227.38.65, if more than one A record, this can cause issues with your domain.

Also, your CNAME record should have a value of shops.myshopify.com. 

Let me know how you get on!

 

Hank | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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JHollister
New Member
2 0 0

I have a similar issue - but only when the user is directed to their cart. The website is working until the user navigates to their cart. www.tvättadeplanritningar.se - I'm also using the ap Uploadkit (user uploads image file to each order). perhaps that is causing the issue. Any help is apprecisted.

Screenshot 2020-12-31 065627.jpgScreenshot 2020-12-31 065719.jpgDNS Godady.jpg

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Hank
Shopify Staff
Shopify Staff
1094 128 172

Thank you for reaching out about this, @JHollister.

I tried to visit your website using the link you posted (www.tvättadeplanritningar.se), and I was brought to the password page. I am unable to bypass this for now. 

 

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However, by your screenshots, there is another link that is within your domain that I am unable to get to, so I think the issue is located with this. Which is your primary domain?

I do not think the issue is with the upload kit, as the domain would be the main reason there is any issue navigating to a website. Can you confirm which is the correct URL, and I can try it again on my end?

Additionally, is the same issue happening when using incognito mode to see if this works? If it does, then can you try clearing your cache?

Let me know!

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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JHollister
New Member
2 0 0

Thanks for you help Hank - Simon (customer service) at Shopify was able to resolve the issue. In the end there was an issue with the coding. More then likely from me playing around with it. In the end they roll back the theme setting and everything was back on track. From Simon -

"If this happens again, here are two recommended troubleshooting steps to take:

Best regards.

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Hank
Shopify Staff
Shopify Staff
1094 128 172

That is awesome to hear you got this issue resolved, thank you for letting me know!

As Simon suggested, rolling back the theme is a huge saver, once the code has been edited. 

Awesome work again, let me know if you need anything else!

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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3asfor
New Member
1 0 0

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